A1. Develop working partnerships

  • Clarify mutual commitment
  • Develop consensus on tasks, deliverables, roles & responsibilities
  • Demonstrate collaborative values and processes such as in co-facilitation

A2. Design and customize applications to meet client needs

  • Analyse organisational environment
  • Diagnose client need
  • Create appropriate designs to achieve intended outcomes
  • Predefine a quality product & outcomes with client

A3. Manage multi-session events effectively

  • Contract with client for scope and deliverables
  • Develop event plan
  • Deliver event successfully
  • Assess or evaluate client satisfaction at all stages of the event or project

B1. Select clear methods and processes that:

  • Foster open participation with respect for client culture, norms and participant diversity
  • Engage the participation of those with varied learning or thinking styles
  • Achieve a high quality product or outcome that meets the client needs

B2. Prepare time and space to support group process

  • Arrange physical space to support the purpose of the meeting
  • Plan effective use of time
  • Provide effective atmosphere and drama for sessions

C1. Demonstrate effective participatory and interpersonal communication skills

  • Apply a variety of participatory processes
  • Demonstrate effective verbal communication skills
  • Develop rapport with participants
  • Practice active listening
  • Demonstrate ability to observe and provide feedback to participants

C2. Honour and recognise diversity, ensuring inclusiveness

  • Encourage positive regard for the experience and perception of all participants
  • Create a climate of safety and trust
  • Create opportunities for participants to benefit from the diversity of the group
  • Cultivate cultural awareness and sensitivity

C3. Manage group conflict

  • Help individuals identify and review underlying assumptions
  • Recognise conflict and its role within group learning / maturity
  • Provide a safe environment for conflict to surface
  • Manage disruptive group behaviour
  • Support the group through resolution of conflict

C4. Evoke group creativity

  • Draw out participants of all learning/thinking styles
  • Encourage creative thinking
  • Accept all ideas
  • Use approaches that best fit needs and abilities of the group
  • Stimulate and tap group energy

D1. Guide the group with clear methods and processes

  • Establish clear context for the session
  • Actively listen, question and summarise to elicit the sense of the group
  • Recognise tangents and redirect to the task
  • Manage small and large group process

D2. Facilitate group self-awareness about its task

  • Vary the pace of activities according to needs of group
  • Identify information the group needs, and draw out data and insight from the group
  • Help the group synthesise patterns, trends, root causes, frameworks for action
  • Assist the group in reflection on its experience

D3. Guide the group to consensus and desired outcomes

  • Use a variety of approaches to achieve group consensus
  • Use a variety of approaches to meet group objectives
  • Adapt processes to changing situations and needs of the group
  • Assess and communicate group progress
  • Foster task completion

E1. Maintain a base of knowledge

  • Be knowledgeable in management, organisational systems and development, group development, psychology, and conflict resolution
  • Understand dynamics of change
  • Understand learning/ thinking theory

E2. Know a range of facilitation methods

  • Understand problem solving and decision-making models
  • Understand a variety of group methods and techniques
  • Know consequences of misuse of group methods
  • Distinguish process from task and content
  • Learn new processes, methods, & models in support of client’s changing/emerging needs

E3. Maintain professional standing

  • Engage in ongoing study / learning related to our field
  • Continuously gain awareness of new information in our profession
  • Practice reflection and learning
  • Build personal industry knowledge and networks
  • Maintain certification

F1. Practice self-assessment and self-awareness

  • Reflect on behaviour and results
  • Maintain congruence between actions and personal and professional values
  • Modify personal behaviour / style to reflect the needs of the group
  • Cultivate understanding of one’s own values and their potential impact on work with clients

F2. Act with integrity

  • Demonstrate a belief in the group and its possibilities
  • Approach situations with authenticity and a positive attitude
  • Describe situations as facilitator sees them and inquire into different views
  • Model professional boundaries and ethics (as described in the IAF’s Statement of Values and Code of Ethics)

F3. Trust group potential and model neutrality

  • Honour the wisdom of the group
  • Encourage trust in the capacity and experience of others
  • Vigilant to minimise influence on group outcomes
  • Maintain an objective, non-defensive, non-judgmental stance

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